At Our Best
A global banking firm
The firm wanted to create a competitive advantage by creating an environment where people could be at their best, working with the best interests of customers in mind. The culture change programme served as a platform for communicating the values across the Group. The solution explored ways for employees to stand up for what matters when it matters; take responsibility and work collaboratively to make better decisions; and continuously improve and resolve issues by building a feedback culture.
Over 100,000 employees attended the At Our Best training, resulting in one of the most fundamental transformations of how a bank is run in history. 16 metrics mapped to four Strategic Enablers evidenced how prioritising values and culture drove positive outcomes including improved succession plans, better workforce diversity, increased staff performance and higher standards of service delivery. On completion, Euromoney named the company ‘World’s Best Bank’, saying “They have created a global bank that works, rather than one that merely exists.”
Thank you for delivering our values and culture change programme. It was the most inspiring session I’ve attended during my long career. I am already using the tools you taught us and finding more ways to be at my best everyday.
– Jayne Colman